Return & Refund Policy

At KAGi Auto Parts, you may request a return within 30 days of receiving your order.

Standard Returns

For a change of mind or an item you no longer need, the product must be unused, uninstalled and returned in its original packaging with all included components.

You are responsible for the return shipping label. If we arrange the label for you, we will confirm its cost before deducting it from your refund.

Defective Items or Damage on Delivery

If your item is defective or arrives damaged, KAGi Auto Parts will cover the return shipping label.

Contact us promptly with your order number, a description of the issue and, where possible, photos of the product and packaging. Keep the packaging and avoid installing a visibly damaged item.

The unused and uninstalled condition for standard returns does not prevent you from reporting a defect discovered during installation or use.

How to Request a Return

Email info@kagiautoparts.ca within 30 days of delivery with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos, if the item is damaged or defective.

We will provide return instructions and confirm who is responsible for the shipping label. Please contact us before sending anything back.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method.

For standard returns, any agreed return-label cost will be deducted from the refund. Your bank or payment provider may need additional time to post the credit.

Your Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws. The 30-day standard return window does not replace applicable legal warranties.